Understanding Warranties

 

Warranties can be very confusing and it seems that people who talk about them confuse it even more. Some sales people will tell you the roof has a 20 year warranty or a 12 year warranty. But what really determines the warranty on the MATERIAL is the thickness and installing the product in accordance with the manufacturers procedures and guideline. Within those guidelines will be recommendations on where the material is suited for and conditions, if any, that would void the warranty. For example, a rubber roof on a restaurant is voided, no warranty. Because rubber is not suited for the bi-products that come out of the hood vents, like the grease and the grime. Not properly cleaning or using the proper cleaning products will void a warranty. If a contractor were to put a rubber roof on the restaurant there would be no warranty at all from the manufacturer. Using wrong sealants will void warranties.  Warranties are basically written like insurance, because in a way, it is insurance These warranties may warranty against this but not that. For instance , wind velocity, ponding water (water that sits on a roof for more than 2 days) , heat, cold, tensile strength, UV reflective, hail and certain sizes of hail, etc.   

 

Dicor EPDM roofing is manufactured by Carlisle Syntec under the name "Bright Ply" is warrantied to the ORIGINAL purchaser for a period of 12 years against product failure only. No warranty is extended for IMPROPER INSTALLATION. Dicor website clearly outlines the warranty. (Click the above button to read Dicor warranty) 

 

Furthermore, any installation procedures that the distributor and/or installer takes on that is not adopted by the manufacturer will not be the manufacturers' responsibility. Therefore, the manufacturer does not honor ANY warranty whatsoever.

 

RV MANUFACTURER'S ROOF WARRANTY

OK we have briefly discussed the warranties on roofing. On your RV chances are you do not have one. You are probably saying "you're crazy!"  Let me explain, The warranty for roofing requires you...the customer, to perform frequent inspections on the roof to make sure the roof is sealed and caulked, despite having the 1 year warranty the RV manufacturer extends. Not only are you responsible for the inspection and or the cost of it; you are also responsible for making any such repairs needed out of your own pocket...WOW!  

 

So if you opt to bring your coach in for roof issues, they will deny the claim because the cause of the leak was poor sealant or improper installation... Neither of which is covered under warranty. Now if you are NOT the original owner then you can forget all about the word warranty... period! Because warranties are only extended to the original purchaser. Some owner manuals will also tell you to cover the coach with a tarp when you are done for the season to preserve the roof. That is a great idea, it will help to keep debris and even the sun's UV rays off the roof. 

 

EXTENDED WARRANTY 

These extended RV warranties DO NOT COVER ROOF.....PERIOD!

 

What voids your warranty:  Besides some of the circumstances identified in the previous paragraph, there are many conditions and circumstances that will void your warranty. For instance, the use of certain cleaners on rubber roofs (EPDM) will void your warranty. Use of petroleum distillates on certain membranes will void the warranty. Improper installation will void your warranty. If you are the second owner there is no warranty. Warranties are only extended to the original purchaser. Where the product was installed, as stated a rubber roof on a restaurant is void. Think of it this way. If you get a pick up truck to do a dump trucks job; Ford, Chevy or Dodge will not honor a transmission, rear end or other failures because you are using the vehicle outside of the parameters for which it was built. 

 

WHAT WE FIND   See Common Roof Issues

Most of the time we do not see manufacturers material defects. It is very rare. The companies we work with have strict testing procedures. The point to this page is that the issues and leaks you are experiencing are not covered by any warranty unless you get one from the installing company. Manufacturers will always figure out a way to refute any claim, and they can, because if installation procedures and compatible products are not followed as specified the warranty is void.  If the material is subjected to the elements that the manufacturer has not tested or fall out of the bounds of there testing the warranty is void.  What we find is the installation is wrong from the start. As much as we do not endorse EPDM, we have to admit that the main membrane is usually in good condition but, the membrane needs to be ripped up to be able to make repairs due to improper installation on the details like vents, and AC units. Also, putting curbs on an EPDM roof is very difficult and will leak. 

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RV ROOF INSTALL uses GAF brand TPO and proper installation procedures as outlined by GAF which will yield a 20 yr warranty for the 60 mil thickness.  That is why we are so meticulous on our installation procedures. RV ROOF INSTALL understands that these roofs undergo a lot of changes and conditions. We go out of our way to anticipate them and make needed adjustments to protect your investment. WE KNOW ROOFS!

 

AC and Vent Leaks : AC units that are placed on the roof are secured down with a foam gasket under the unit in between the unit and the roofing material. This is all that is suppose to keeps the water out. Since the space is so narrow under the ac unit, dirt, pollen and other debris get in this nook and they hold moisture. This moisture causes a breakdown in the gasket and the and adhesives. Around the vents are similar issues. The caulking gets dried out and the moisture causes the breakdown. Now in the colder months the moisture will freeze and expand...like an ice cube. This expansion causes the gaps to get bigger allowing even more moisture. This cycle is called a "Freeze Thaw Effect". 

 

Wall Leak: If you have a leak coming in the wall and it is determined that the leak is due to the edges having become chaffed and failed because of these sharp edges, there is no warranty. The installer should have made adjustments for this failure. If you are passed the 1 year mark then the RV manufacturer has no more warranty on the coach and will not even hear of a claim. The actual roofing material warranty is void because it is not a material problem, it is a poor installation problem and those are not covered. So now your 3,4, 5 or 6 year old coach is going to cost you thousands to replace. 

 

 

RVRI WARRANTY  read full warranty

Our warranty is simple. RVRI extends a coutsy warranty for 20 years. The GAF material is a 20 year system. What that means is that we install the product in accordance with the manufacturers recommended procedures, and in doing so the warranty on the material is 20 years. Now you may be saying, "what about the caulking and possible leaks like around the AC's we discussed?" Well, since we put your AC and vents on curbs we then heat weld the pieces together. This heat welding makes the material one piece and falls under material warranty. We use expensive commercial grade caulking as well that have a long term proven record on commercial applications. RVRI does not skimp when it comes to quality workmanship or materials. 

 

What you need to do: Once your roof has been installed by us we want you to come back in 30 -45 days, and then once a year. Every year you come back renews your warranty for another year.  You can come in sooner than every 3 months if you wish. The point is, we want to see the coach and inspect it to make sure things are doing well. We do not charge for the inspection. If any adjustments need to be done we will take care of them on the roofs we have installed.  Coaches should be inspected at least once a year. If you notice any leaks you need to tarp the coach. Since we offer free inspection you can come in as much as you'd like. The intent of our inspections are to catch anything that needs to be adjusted prior to it becoming an issue. If you wish to do your own inspections you are welcome to do so and we will show you how. We simply would not like a leak to cause damage that could've been caught and addressed properly.  It wouldn't be fair to us to have to fix anything that could have been caught and adjusted to prevent damage.

 

Repairs are good for 1 year from date and the same procedure listed above applies. Bring the coach in on 30 days and then every 6 months. 

 

The inspections are to prevent any serious damage from happening, like serious rot that may ruin the coach. 

 

 

    RV Roof Install  423-475-7663 (roof) 

    2438 Battlefield Parkway, Fort Oglethorpe, GA 30742  

      Email: contactus@rvroofinstall.com